Forum Discussion
T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods
My Family has been scammed by T-Mobile! 1st mistake: In early November we switched from AT&T to T-Mobile. 2nd: Mistake: Fell for the so called "Free" IPhone 13 upgrade scam! I traded in/sent ...
On a trade in promotion in Dec 2021 for free iPhone 13, I am now being forced to pay for the phones IN FULL! I have debt collectors still calling me. I was forced to transfer from Sprint to T-Mobile. In store, they had to transfer me to my own account before then transferring me to my family members account for a family plan. They said that switch defaulted my account and in turn - I need to pay for the new iPhone 13's in full! Seems like an easy miscommunication to clear up with customer service right? Wrong! They blamed me that I probably didn't sign transfer papers correctly??
I was told this was the first major merger of cell phone carriers and that mistakes will probably be made - well they were and they are not taking any accountability. I've talked to several supervisors and have been passed back and forth. Debt collectors are saying they LET ME PAY $1000 only - WHAT?!?
I guess my next step is to write a letter to corporate which no one can provide me the address or number to. They are about to lose a longtime sprint family of 4 as customers.
