Forum Discussion
T-Mobile Charging me after cancellation!
Hello, I previously had cell phone service with T-mobile and we cancelled it and switched to ATT in September 2021 because we never had good service anywhere. My last bill was autopaid in September a...
Adwy wrote:I mean even if it was in the service agreement, when customer service tells you you will have internet until the 15th you'd expect for it to work until the 15th. Not the 1st. Also, locking someone out of their online account where they have all their bills and payment history, is REALLY BAD practice. That's also where the service agreement would have been stored but OHP can't review that because I can't get into my account or be given any information on my account by T-Mobile reps. But to be honest, I doubt those little bits of info are actually in the service agreement.
She may have read the dates wrong… She may have told you the ending of the billing cycle and not use cycle. You can request the data sent to you. You want it emailed, but they don't do email and hard copies are king even in legal terms.
