T-Mobile Customer Service did a fantastic job!

A customer service woman under the name of Alex assisted my boyfriend and I on the phone when we called on June 24th. She was amazing and one of the best customer service representatives I've talked to. Very professional, patient, and wanting to solve the issue at hand. Talked to previous representatives prior and she was by far the best. Kudos to her.

T-MOBILE CUSTOMER SERVICE IS HORRIBLE. IN STORE THEY ARE GREAT. CALLING OR CHATTING WITH THEM? NOPE. NOT IN THE US. CAN BARELY UNDERSTAND THEIR ENGLISH, THEY FOR SOME REASON HAVE HIGHER PRICES AND DOWN PAYMENTS THEN GOING INTO THE ACTUAL STORE WHICH BLOW MY MIND. I HAVE BARELY ANY SERVICE ANYWHERE I GO. NEVER HAD THAT PROBLEM WITH VERIZON. I HAD SERVICE EVERYWHERE. IM SWITCHING BACK MOSTLY BECAUSE THEY OFFER EXISTING CUSTOMERS NOTHING!! THAT IS NOT CUSTOMER APPRECIATION. SORRY. 

I can say I'm not a big fan of T-Mobile's automated functions. As far as payments being made on a past due balance. I understand my bill is late but as you can see I've been paying what I can every day and slowly paying it down. So why shut my phone off. Times are hard, but I need my phone so you better believe that that bill will get paid. . Prioritized but thankfully they have associates like Paul who I just spoke with at almost midnight. He when I was away to get my phone service back on, give me a grace period and help me with a number of other issues to lower my bill down and all for less than what was required to restore my service. I needed that help otherwise there was no other option, they worked with what I had and by the end of the phone call I was feeling much better than I had stressing about my phone bill the whole week prior. I do appreciate his patience and I don't write reviews very much, but even though he's probably just in his mind another employee, he made me appreciate T-Mobile and the training that they give enough. At least two say that on here where no one might ever give him the gratitude. But it meant a lot to me

I was a loyal customer of T-Mobile until they began engaging in fraudulent practices with my invoices. I had a total of three active subscriptions with T-Mobile. However, in February 2023, I terminated the service and switched to another service provider. T-Mobile confirmed that all of my lines were terminated and that I have no outstanding debts to them while meeting the 2-year service agreement.

In March, upon receiving the statement, I discovered that a credit had been applied to one of my accounts, which was utilized to cover the cost of a complimentary iPad provided by them. I contacted the customer and instructed them to terminate any existing line I have with their company and reimburse me the amount of credit owed. The customer support representative informed me that they are unable to provide any refund. Instead, they advised me to utilize the remaining free credit, after which my line will be automatically terminated.

Subsequently, in October 2023, I received an additional statement indicating that I am now responsible for the payment of the free line provided by T-Mobile. Upon contacting customer support once more, they informed me that the problem was on their end and reassured me that I should not make any payments. In addition, they advised me to wait until my next payment cycle in order to observe a balance of zero in my account. In late November 2023, I received another statement indicating an increased amount, and no services were terminated. I have contacted customer care for the third time, and once again, the representative has reassured me that I am not required to make any payments. They have advised me to wait for the next two billing cycles for my account balance to be reduced to zero.

In January 2024, I received a last notification from the collection office to settle the outstanding bill. I contacted customer service and conversed with an individual who provided subpar assistance and proved unhelpful to me. When I inquired about her complete name, she informed me that she is prohibited from disclosing her full name to customers. I requested that she provide me with all pertinent account information on the account for which I am indebted, but she refused, stating that it is not within their capabilities to do so. I inquired about the possibility of conversing with her supervisor or manager, to which she informed me that all of them are currently engaged in a meeting. I requested her to facilitate their contact, however, I have not received any communication from them up to the present day.

I am really dissatisfied and despondent with the service provided by T-Mobile. I am seeking a reference for a lawyer who can assist me in initiating a legal action pertaining to fraudulent activities that have caused significant mental distress to my family.

I CAME FROM THE VERIZON COMPANY BECAUSE I LOOKED AT GOOD OFFERS THAT WERE VERY WELL ON TV, TWO MONTHS HAD ALREADY PASSED THAT THEY SAID THEY WERE GOING TO GIVE ME THE MONEY OF WHAT VERIZON CHARGED ME FOR LEAVING VERIZON, I ASKED TO SPEAK TO THE MANAGER OF THE STORE AND I SPEAK TO HIM AND THE ONLY THING HE MADE CLEAR TO ME WAS MY FAULT AND THE TRUTH WAS NO HELP BECAUSE I DIDN'T KEEP TRYING. I ASKED ABOUT THE MONEY 5 TIMES BY PHONE AND TWICE I WENT IN PERSON, THE TRUTH AS A CUSTOMER I SHOULD NOT BE CHECKING FOR MONEY THAT THEY WOULD HAVE TO RETURN TO ME AND DO THEIR JOB WELL, WHEN I HAD THE ACCOUNT I BUY 2 SCREENS FOR MY CELL PHONES AND I SAID I HAD INSURANCE AND AFTER INSISTING WITH THE SCREENS, I FOUND OUT THAT ONLY ONE CELL PHONE I HAVE INSURANCE. I TALKED TO THE MANAGER WHO WAS A PERSON WHO DID NOT WANT TO HELP WITH ANYTHING THAT EVERYTHING IS MY FAULT THE TRUTH IF YOU WANT TO GET A T-MOBILE ACCOUNT DO NOT GO THERE THEY DO NOT INFORM YOU ABOUT THINGS UNFORTUNATELY AS THE MANAGER OF THE STORE ANTHONY FRANCOLINO YOU ARE VERY BAD, AS A MANAGER HE DOESN'T KNOW HOW TO PUT HIMSELF IN CUSTOMERS' SHOES AND ONLY GOES FOR THEM, UN HAPPY DO NOT GO TO THIS STORE...

eduarjjes wrote:

I CAME FROM THE VERIZON COMPANY BECAUSE I LOOKED AT GOOD OFFERS THAT WERE VERY WELL ON TV, TWO MONTHS HAD ALREADY PASSED THAT THEY SAID THEY WERE GOING TO GIVE ME THE MONEY OF WHAT VERIZON CHARGED ME FOR LEAVING VERIZON, I ASKED TO SPEAK TO THE MANAGER OF THE STORE AND I SPEAK TO HIM AND THE ONLY THING HE MADE CLEAR TO ME WAS MY FAULT AND THE TRUTH WAS NO HELP BECAUSE I DIDN'T KEEP TRYING. I ASKED ABOUT THE MONEY 5 TIMES BY PHONE AND TWICE I WENT IN PERSON, THE TRUTH AS A CUSTOMER I SHOULD NOT BE CHECKING FOR MONEY THAT THEY WOULD HAVE TO RETURN TO ME AND DO THEIR JOB WELL, WHEN I HAD THE ACCOUNT I BUY 2 SCREENS FOR MY CELL PHONES AND I SAID I HAD INSURANCE AND AFTER INSISTING WITH THE SCREENS, I FOUND OUT THAT ONLY ONE CELL PHONE I HAVE INSURANCE. I TALKED TO THE MANAGER WHO WAS A PERSON WHO DID NOT WANT TO HELP WITH ANYTHING THAT EVERYTHING IS MY FAULT THE TRUTH IF YOU WANT TO GET A T-MOBILE ACCOUNT DO NOT GO THERE THEY DO NOT INFORM YOU ABOUT THINGS UNFORTUNATELY AS THE MANAGER OF THE STORE ANTHONY FRANCOLINO YOU ARE VERY BAD, AS A MANAGER HE DOESN'T KNOW HOW TO PUT HIMSELF IN CUSTOMERS' SHOES AND ONLY GOES FOR THEM, UN HAPPY DO NOT GO TO THIS STORE...

 

 

There customer service is fraud as well. They are paid to lie.

i complete agree with you .. do not got to this location

Earlier today I was assisted by your technician Spencer.  I must say that I was not only treated with professionalism but also I was made to feel comfortable and confident that he would resolve my issues I was having; and he did just that. Spencer should be commended for not only doing his job correctly but for his outstanding customer service. JOB WELL DONE SPENCER🌟 Thank you again. 

Sincerely, Darnell Marshall

Mr Legere, 

The company is charging me $1200.00 for a phone that was damaged that i returned. i have proof of returned and it was received, after speaking with several customer services people they keep telling me they need to verify and thats why the charge. why the customer is being punished for something your company did? . They claimed not to receive my old damaged cell phone I sent back to them during a claim. your costumer service has declined in the last few months, hiring incompetent people or least the training given is not enough. i have also being charged for more than 7 months for an apple watch line that i disconnected a while back. also at a store in Pines blvd and th expressway i was misstreated by Frank, didnt care about my issue and he just told me, you should have done that at the store not online. all I get is “ i am working on that “ my apologies. but nothing is getting done. i have been with Tmobile for over 20 years and spent about $78K in phone and lines. is this how you care about your customers?

this has to be resolved.

So I'm am not a T-Mobile user, but my boyfriend is. His brother had switched phone carriers roughly a month to a month and a half ago, and his brother never paid his half of the bill. US cellular, what he switched to, had told him they'd take care of the rest of his half of the bill. They never did. So I contacted T-Mobile and the guy said that US cellular pretty much couldn't do that, but since all this stuff happened, and a fee that also added to the bill, that we could get a $95 credit to my bfs bill. It never hit so I messaged someone else regarding the $95 credit and she said that it hadn't gotten approved yet and she'd leave a voicemail, no voicemail. I messaged someone again about the $95 and the guy that time said that it still wasn't approved but he saw where I was promised the credit and that he would put in another request so it would hit faster. Still never hit, never got any messages nothing. So I text someone else again who said they were the messaging supervisor and he said he could see where it was promised but not where the number came from. I mentioned how I've talked to 3 different people who all never corrected me and even put in a new request, but that they couldn't give my boyfriend any credit. NOT EVEN THE FEE THAT WE STILL GOT. We couldve paid it off over a month ago but why pay the full amount when your promised credit yk. Will be switching him very soon. Don't recommend.