T-Mobile is scamming?

Wow @DannyBunay! This sounds like a whole mess that you have been dealing with for almost a year now. Issues like this should never take a year to find answers and calling in every week is not something that we want you to feel like you have to do. Since that process does not seem to be working for you, have you tried contacting our teams through Facebook or Twitter? If you give them the tracking number, serial numbers for the devices, and the receipt for the transaction you did in the store, I am sure that they will be able to do a little more research to help find a resolution for you. You can also take a look at the other ways to connect with us on our Contact Us (t-mobile.com) .