Forum Discussion
T-mobile My account not loading
For the past 3 months the myt-mobile.com website nor my T-Mobile app has not been loading , I cannot manage my account or see my bill . ¿Cómo puedo arreglar esto?
Whoa, @magenta2828785 -- I know we've had a few outages with MyT-Mobile in the past few weeks, but three months is way too long to have trouble visiting the site! This ghost view isn't the kind of account access we want to provide. 😥
For issues like these, after the standard troubleshooting (test multiple browsers, clear cache/cookies/history) is complete, we actually want to have our Care, Tech, or T-Force team get a ticket filed for the access concern. We can walk through troubleshooting this with you and get the correct team alerted over the phone or through social media (Facebook or Twitter).Are you able to access your account details through the T-Mobile app in the interim?
- Marissa
Hmmm... While our engineering team doesn't make outbound calls for the majority of tickets filed, if it's an issue where we've offered follow-ups, our representatives should be setting a good time and date to check back in with you. 😥 If this didn't happen, then we dropped the ball. How long ago was the ticket filed? Turnaround for web access issues is typically 5 - 7 days -- if it's been longer than that, can I ask if you still have the ticket number? While we don't have account access here, if you have the ticket number we should be able to check on it for you if you reach back out to our Care or T-Force team. If we did schedule a time to contact you and missed that commitment, we'd definitely like for you to provide that feedback as well so that we can make sure it's passed to the appropriate team.
- Marissa
