Forum Discussion
T-mobile My account not loading
For the past 3 months the myt-mobile.com website nor my T-Mobile app has not been loading , I cannot manage my account or see my bill . ¿Cómo puedo arreglar esto?
Whoa, @magenta2828785 -- I know we've had a few outages with MyT-Mobile in the past few weeks, but three months is way too long to have trouble visiting the site! This ghost view isn't the kind of account access we want to provide. 😥
For issues like these, after the standard troubleshooting (test multiple browsers, clear cache/cookies/history) is complete, we actually want to have our Care, Tech, or T-Force team get a ticket filed for the access concern. We can walk through troubleshooting this with you and get the correct team alerted over the phone or through social media (Facebook or Twitter).Are you able to access your account details through the T-Mobile app in the interim?
- Marissa
Ouch, @magenta2828785 -- I did pull the ticket, and it looks like it's been closed. Since this is definitely not resolved, can you please Contáctanos and work with an internal team to have it reopened? I'm sorry to ask you to take this extra step, but we definitely want to get this working for you and fix the access concern. I'm so glad that you reached out here instead of continuing to wait; thank you for taking the time to do so. Please let us know how it goes.
- Marissa
