Forum Discussion
T-mobile My account not loading
For the past 3 months the myt-mobile.com website nor my T-Mobile app has not been loading , I cannot manage my account or see my bill . ¿Cómo puedo arreglar esto?
Whoa, @magenta2828785 -- I know we've had a few outages with MyT-Mobile in the past few weeks, but three months is way too long to have trouble visiting the site! This ghost view isn't the kind of account access we want to provide. 😥
For issues like these, after the standard troubleshooting (test multiple browsers, clear cache/cookies/history) is complete, we actually want to have our Care, Tech, or T-Force team get a ticket filed for the access concern. We can walk through troubleshooting this with you and get the correct team alerted over the phone or through social media (Facebook or Twitter).Are you able to access your account details through the T-Mobile app in the interim?
- Marissa
We definitely don't want to see you go! If we had the ability to reopen the issue ourselves, I would be all over this for you, but since our team can't access accounts, we don't have an option to review the back end provisioning to check for errors there first. 😥 I know it seems like calling hasn't been the best experience; have you had a chance to reach out to our T-Force team? They're our online support teams through Twitter and Facebook, and in those channels we can verify your information securely and take a look at account and the ticket history. You can provide a link to this thread so that we can see how long this has been going on!
- Marissa
