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magenta2828785's avatar
magenta2828785
Network Novice
Hace 8 años

T-mobile My account not loading

For the past 3 months the myt-mobile.com website nor my T-Mobile app has not been loading , I cannot manage my account or see my bill . ¿Cómo puedo arreglar esto?
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  • tmo_marissa's avatar
    tmo_marissa
    Hace 8 años

    Whoa, @magenta2828785​ -- I know we've had a few outages with MyT-Mobile in the past few weeks, but three months is way too long to have trouble visiting the site! This ghost view isn't the kind of account access we want to provide. 😥
    For issues like these, after the standard troubleshooting (test multiple browsers, clear cache/cookies/history) is complete, we actually want to have our Care, Tech, or T-Force team get a ticket filed for the access concern. We can walk through troubleshooting this with you and get the correct team alerted over the phone or through social media (Facebook or Twitter).

    Are you able to access your account details through the T-Mobile app in the interim?

    - Marissa

Refi's avatar
Refi
Transmission Trainee
Hace 4 años
NurseCS wrote:

Same issue here as well. I have contacted support several times and all they say is that there is "maintenance" or "upgrades" currently going on.


However, this is obviously not true since no intelligent IT person just takes down websites without some kind of placeholder notification or they get everything setup on the backend and just redirect to the new folder once complete, all the while leaving the old version fully accessible. The latter offering the best service, making the upgrade transition as seamless as possible. I know this, I have seen such happen on many websites, and I have worked in the IT field on top of things.

 

There is obviously something broken and they are refusing to be open and honest about it and owning up to it in order to get it corrected.

I checked my account a couple of days ago and found out that the page(in my case it was the "block calls and messages", under Profile page) that was missing was restored. I also noticed, to my surprise, that their spammail (which is sent from an email address as text to my number) protection has been working much better. I hope yours will be resolved soon as well. Yet, I totally agree with you that  communication is not one of T-Mobile's strong suit. idk.