Forum Discussion
T-mobile My account not loading
For the past 3 months the myt-mobile.com website nor my T-Mobile app has not been loading , I cannot manage my account or see my bill . ¿Cómo puedo arreglar esto?
Whoa, @magenta2828785 -- I know we've had a few outages with MyT-Mobile in the past few weeks, but three months is way too long to have trouble visiting the site! This ghost view isn't the kind of account access we want to provide. 😥
For issues like these, after the standard troubleshooting (test multiple browsers, clear cache/cookies/history) is complete, we actually want to have our Care, Tech, or T-Force team get a ticket filed for the access concern. We can walk through troubleshooting this with you and get the correct team alerted over the phone or through social media (Facebook or Twitter).Are you able to access your account details through the T-Mobile app in the interim?
- Marissa
Same issue, I can't remember the last time T-Mobile's website actually worked beyond clicking the pay bill button. I have course clear, my browsing history and cache, have tried on multiple devices, and have even tried using different Wi-Fi networks. No difference. This is definitely not a user error, there are so many threads online where people are complaining about this exact issue. I'm disabled and can't drive, so I'm not coming into the shop for this, and I don't need someone to call me and walk me through everything I've already done. I just need your website to work so I can access my account information. I would ask for tips and advice, but after reading this thread, there doesn't seem to really be anything beyond contacting customer support for automotive it doesn't seem to solve this problem for people. Very annoying to run into a broken website in 2023.
