Forum Discussion
T-mobile My account not loading
For the past 3 months the myt-mobile.com website nor my T-Mobile app has not been loading , I cannot manage my account or see my bill . ¿Cómo puedo arreglar esto?
Whoa, @magenta2828785 -- I know we've had a few outages with MyT-Mobile in the past few weeks, but three months is way too long to have trouble visiting the site! This ghost view isn't the kind of account access we want to provide. 😥
For issues like these, after the standard troubleshooting (test multiple browsers, clear cache/cookies/history) is complete, we actually want to have our Care, Tech, or T-Force team get a ticket filed for the access concern. We can walk through troubleshooting this with you and get the correct team alerted over the phone or through social media (Facebook or Twitter).Are you able to access your account details through the T-Mobile app in the interim?
- Marissa
worst customer service ever.
10 days ago, I placed my order for 5 phones and to switch from Metro PC to Tmobile. i cant get an answer yet as to what happened to my phones or when it will arrive. I always get customer support who gives three answers for the same item.
i am trying to cancel my subscritption, but again they don’t know how!!!!!
This has got to be the worst Mobil phone service and contract I have ever encountered. I am on my second year of a two year contract. The tmobil tower for my internet barely works now, my 3 phones drops calls constantly, the Franklin mobil hot spot was not what the in store sales people said it was, it does not have 5G service. After doing my best to work with tmobil they are failing me, plus my service has now gone up, which they assured me would not happen. So I am looking to replace tmobil and file a complaint with the BBB. they have gone from good to number 200 worst phone service compared to others. Time to change my service.
I'm having this exact issue. Can't view the section for Jump! Upgrade to see if my phone is unlocked and if I can make changes, and when I reach out to Support they say the PIN I give them doesn't work, and of course I cannot view that part of my Account details either. This alone is enough to make me want to leave, in addition to multiple other annoyances. I've tried on both the Mobile App AND my computer through two different browsers, and it's all the same. Clearly this is a T-Mobile issue. Very frustrating.
