Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hello, I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they kee...
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
i am dealing with the same situation, i called in months ago to cancel my service with T mobile i informed the customer rep that i want to close out my service completely. and paid off any money i owed on the service and devices. rep told me i was good to go and switched carriers the day now i have an over due bill of a few hundred dollars on a line the they stated was only suspended and not canceled.
