Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hello, I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they kee...
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
Oh man, I'm having the same problem. Got into some business plan that was supposed to be $80 - they kept charging me $130. Every month I called in to get the bill straightened out. The third time I went to TMobile, paid off my phone and cancelled my plan. Then I switched to prepaid - $50 a month. I paid the first month at the store, now I see in my bank account they auto billed my account $130 for the plan I CANCELLED. This is obviously a standard business practice at T-Mobile - there is no way it's happening to this many people as some sort of mistake.
