Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hello, I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they kee...
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
We switched over to another provider, got our numbers transferred and all services canceled and I am getting charged on auto pay still by t-mobile. My wife called the customer service phone line and they told her they couldn't cancel auto pay without our pin even though our account is closed and we don't owe any money. As if we are going to call customer service and cancel auto pay for closed accounts for accounts that are not ours. Why would we do that and why would it matter if we did?? This is insanity.
