Forum Discussion
T-mobile never stopped billing me even months after account closed!
Hola,
I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they keep making up answers hoping one of them will stick. None of the stick.
Introducción
I had service starting in late August, and in mid October, I spoke to a T-mobile agent online and requested that my account be terminated after the current bill ends. He informed me that I couldn't get a refund for previously paid bills because those bills were for the current month of services. Okay, fine. I asked to cancel the day the cycle ends so I would use all my paid for services without owing anything. He confirmed that I would not owe anything after that.
The agent did not wait until the end of the cycle and instead, cancelled my service right away, with a week or so that I paid for that I didn't get back. No problem. They can keep it.
The Problem
T-mobile kept my autopay still going, and my bills keep coming every month, even though I don't have service with T-mobile at all. They charge my card every month. It's been 4 months since cancellation, and I am still getting my full bill every month. I don't even have my account anymore. Because my account is canceled, I am not able to login to talk to someone about it online.
Customer service on the phone is not understanding the problem, no matter how hard I try to explain it. They keep asking irrelevant things like why did I cancel my services or did I move my number to a different carrier. Who cares? They see that the account was cancelled in October. They see that I have been charged in November, December, January, and I just received an email saying my February one is coming up. Yet they are unable to see why it's a problem that I keep getting billed despite having no service with T-mobile. The last rep I spoke to tried to explain how these recurring bills are covering old months, which is ridiculous. I only had service for 2 months, both paid for. And I have been charged for 6 so far.
Since I couldn't speak to someone who could help me, I disputed the transactions with my credit card, and won. But now T-mobile says I owe them $480 (4 months), and they aren't letting it go, but they aren't explaining what I owe for. And they seem to have no intention of stopping this recurring charge.
I don't want to keep arguing with them over this. It is very time consuming and frustrating. And I definitely don't want them to falsely report a delinquency to the credit bureau. It's ridiculous that they keep my card on file and keep billing it after there is not even an account to bill. My bank agrees and resolves in my favor, but T-mobile is still coming after me for money I do not owe.
Can anyone help?
Try reaching out to the T-Force Team via social media. They have a lot more access to things beyond the ability of Customer Care reps. Give them a few days to respond when you send them a message but they will get back you.
Classactionlawsuitabouttobegin wrote:
I have found an attorney. If anyone wants to join in this lawsuit, please reply to message.
Im having the same issue.
I have found an attorney. If anyone wants to join in this lawsuit, please reply to message.
I didn't realize so many were also having this same issue. I switched my number to Att after having service problems. Had been with TMobile for 5 years and suddenly my phone wasn't picking up bars. I requested to cancel EVERYTHING and I spoke specifically to the person on the phone, who I was transferred to and he (a tech here in the states) confirmed everything was cancelled as I requested. One more billing cycle would come out as I cancelled in the middle, but I was fine with that and was told that would be all I had to pay. In the meantime, I moved from an apartment to a house. I no longer was a customer and my bill had been paid, so I shouldn't have to worry about it, right? Wrong. I get a collections notice at my new address. I called and told them that this wouldn't be possible because I cancelled. I laid out why and they agreed. I had also not received notice of any kind from T-Mobile. Come to find out, they had sent a bill to my apartment address after I had already changed my mailing address with them, which is how the collection agency even had my new address. Talk to someone at T-Mobile, says something about "resolving the issue", but there was not a resolution. Since you're no longer a customer, they won't talk to you. I keep getting notices, it keeps messing with my credit, and I keep disputing on my report. It has been an uphill battle to get this taken care of. I will not pay for this. Sounds like it's done on purpose and I can't for the life of me figure out why. If anyone has dealt with same issue and wants to start a lawsuit, please let me know. I'd like damages to be awarded to those of us who've experienced unfair business practices by this company and take from them.
Well I got the same situation but much worst since what they amount they owe us is close to $5,000. On March 2020, My husband and I closed his account so we can open on under my name since I am first responder and they had a promotion. We did this a one of the T-Mobile stores. Few days after that I lost my father and had a very bad depression, almost quit my job. Our new account was in autopay and also the old one, but since it was closed I didn't have to worry about anything else. The people that suffer from depression knows that when it hits you deep you forgot about everything and since my accounts, which I am in charge of dealing with since my husband doesn't like to deal with any of that, were all in autopay and been paid. But I guess the account that it was in my husband that we closed, wasn't closed. They kept charging me almost 200 dollars every month and just notice about this year. All this time we thought we were just paying my account. Well the charges one were to T Mobile and the other one was to T-Mobile. That is how appears on my bill. I spoke with someone on the phone, that was very helpful and even thought couldn't help in fixing the situation, she gave the information I needed to do so. I also contact t force which also give me the customer relations number. They finally reach to me and said they only can pay me back for a year because it was our responsibility. Mind you it was their employee who didn't close our account right, I want to know who else I can contact in regards of this issue. I want all my money, I am planning to take on social media since I have since that it had work for other problems with companies like this one. This has been very stressful to me in top of dealing with my depression which you don't heal from. HELPPPP!!!!! Sorry in advance for any typos/ misspelled /long sentences.
This company sucks. Like many here, I was told my account was cancelled. Next thing I know it's I'm getting collection calls and emails. I've called customer service and been hung up on.
I left TMobile for Verizon in October. Was paid in full at that point. Paid the bill in November. Then the auto pay charged me in December and January. Why was I charged for 2 months when my service was already with another company.
When you try to communicate on social media cause they have no customer service contact online, they tell me to contact them on Facebook. I'm not gonna get a Facebook account to communicate with a customer service group.
T Mobile is embarrassing. The service is mediocre as hell. I had multiple dropped calls. Terrible internet connection. This was the worst decision of my life. But thanks for the $3 Dunkin' coupons and free frisbee if I went in to a T-Mobile store on a Tuesday.
Clowns.
I thought I was the only one!!! My last phone usage was in September of 2021, I went ahead and paid for October because I had a "free month" elsewhere. I went into store & closed it. Apparently he suspended it not cancelled. I got a notice in Dec. & paid for November (just to have the whole thing behind me). Now I am getting a bill March of 2022 stating $267.10 will be reported to my credit bureau. I have called customer service 3 times over an hour per call, being bounced everywhere. My hands are tied because I don't have the phone number anymore & so can't access it. Then I get messages stating system error. I am a disabled veteran dealing with severe panic attacks (also PTSD), sending me into the ER. Please any help is appreciated. PLEASE!
magenta10603419 wrote:
I am trying to get people together that cancelled line but continue to get charged. I think this is an ongoing practice by tmobile. I just got a collection bill for more than 1200 just for the line I already cancelled 7 months ago (and customer service agree too). I think this is deliberate and I need to get as many people as possible to see where we can go.
This just happened to me... do I need to just pay it or sue them.
After 37 minutes on hold to transfer me to billing group the call was disconnected. I going to take fresh air and call back tomorrow.
I going crazy here, on November 29, went to the store to see if T-Mobile have a better promotion than AT&T, the store clerk offered a promotion $140.00, told him do not activate it yet, let me think about it and call you tomorrow, he said OK and he will keep it on hold. Called the next day and spoke to the same clerk, told him it is too expensive and I would like to cancel it. He said ok and consider it as it was cancelled. few days later I received a Bill from T-Mobile Bill $165.00, went to the store, the same clerk stood on the phone talking to T-Mobile Billing for half hour, he told me it's all taken care and I should receive a letter from T-Mobile for the cancellation with voided charges. 2 weeks later received another billing letter, went to store, same scenario again, few days later received another bill with "THIS IS YOUR FINAL NOTICE", went to store, same scenario, few days later same scenario over again, i went to the corporate big store, they told me the can't help and i have to go back to the original store, went back there, the same clerk told me he will call them again, now I have a collection T-Mobile letter asking for $165.00 from RECEIVABLE PERFORMANCE MANAGEMENT LLC. now I am talking to T-Mobile customer service for half hour to get transferred to the escalation group. nothing going on for almost 25 minutes while on hold. after this call I am going to find an attorney to file a law suit and file a complain to BBB.😠, does anybody have a good attorney?
I'm extremely passed off I got statements from my bank this month and my debit card has been charged every month since october 2021 I cancled in October my home internet because it's not working I tried ro log into my tmobile account and was shocked to find the service still active
