T-Mobile Shows Hotspot Data Usage When it is Disabled in My Phone Settings

I am having the same problem. My hotspot settings have been disabled since I got my phone but each month I get texts from T-mobile saying I'm approaching my limit of high speed hotspot then eventually it says I've used it up. Online customer support was not able to help as they just had me check my settings, which were all off. 

I've also been seeing this problem over the last few months. I'll be using my normal phone data (which I'm supposed to have 100Gbs of) and as I use it I'll start getting those same texts of running out of hotspot data even though I'm not using my hotspot. And as soon as I go over that hotspot data cap my phone instantly starts to chug when I do anything on it data wise even though I am only a few gbs into my supposed 100gbs I'm paying for.

My only assumption is that the "hotspot" data is actually our real high speed data and that it's a shared data category with our actual hotspot as well. So when you use that data for normal use it also take up your "hotspot" data which is why we're getting the notifications.

Idk what the 100gbs of premium high speed data even is then and idk why I'm paying for it if that's the case. 

Would definitely like to hear from a community manager, mod, or TMobile employee about this since it's obvious we're not the only ones experiencing this. 

Mine is doing the same thing except it slows down my internet after it says I reached this amount. So I have to have a slower connection because they can't fix this .

having this problem as well and i'm on S23. Only been like 4 days since the billing cycle renewed and it informed me my 5GB hotspot data allocation has been used up (100%). I did not turn on hotspot at all during this period. What is going on? I won't have any hotspot data to use like this then. 

1st question... Are y'all using THE eSIM vs physical sim? I noticed when I got my flip 4 and used my Sim card everything was fine. I stream video all day at work n would only get the warning abt my monthly Data usage. . Then I decided to try the eSIM route. All of a sudden it says I went over my HOTSPOT ALLOWANCE. But I rarely if at all use Hotspot since my kids got a free one from TMob. One rep recommended to go back to physical sim AND WHAT DO U KNOW? PROBLEM SOLVED! 

Legacy329 wrote:

1st question... Are y'all using THE eSIM vs physical sim? I noticed when I got my flip 4 and used my Sim card everything was fine. I stream video all day at work n would only get the warning abt my monthly Data usage. . Then I decided to try the eSIM route. All of a sudden it says I went over my HOTSPOT ALLOWANCE. But I rarely if at all use Hotspot since my kids got a free one from TMob. One rep recommended to go back to physical sim AND WHAT DO U KNOW? PROBLEM SOLVED! 

I think you are right. I got the s24 Ultra. And I was transferring stuff and got a thing saying transfer SIM. So since it looked easier to transfer via eSIM I clicked yes.  And not I'm getting the Hotspot issue. 

I will put my SIM in this phone now. 

Gracias

My problem with the hotspot "leaking" happened since I changed my new phone S24 from S22, so I think the new android OS may conflict with tmobile's hotspot configuration and it caused data usage increasing. I'll try the physical SIM instead of eSim. Will update.

I am facing the same issue as well. I have raised a ticket with the customer care too. Hoping for some resolution. Did anyone here got any resolution from T-Mobile?

Went to Samsung 24u, esim, no vpm.   Turn on hotspot to make sure it worked and I know how to use it..  turned it off...For last four months i get the message mobile hotspot data usage 80 percent then a few days later 100 percent.  Called support , spent time on phone etc finally a tech, went thru their steps, recycled my phone per them , fixed.  naw, same problem for three more months calling support is worthless,  final call this time (fourth month in a row) i kept demanding escalation,  sometimes this would be back to the suport queue sometimes to the agent sitting next to them, zero possibility of ever being escalated.   After four agent i was told this is a unique problem to me and has never been previously reported,  huh ?  i reported for four straight months, what, no record?  One agent did the standand, factory reset your phone….i said i did this previously, they said if i would not work with them they would not help.

I have verified HOTSPOT is off in the phone

I have changed the password to my hotspot

I verify daily on the phone zero hotspot usage

I have checked permission and no app has behind the scene access..

Tmobile Support is non-existent , incompetent…

Tmobile Wake up,   we the customer pay the bills,  we are not tethered to you.

Same thing is happening to us. We have an s23 ultra. Got it August of 2023. Everything seemed ok until we started using streaming services/ apps to watch movies. Then we started getting this message. 

I just left Tmobile yesterday in person to confirm the plan we have for this phone is unlimited (regular data) and they said yes. Hotspot is not being used. 

We also an s21 on our plan. Never ran into this issue. I appreciate everyone sharing at least I know I'm not the only one lol 🙏🏾