T-Mobile Shows Hotspot Data Usage When it is Disabled in My Phone Settings

Mike1631 wrote:

I am having the same problem. My hotspot settings have been disabled since I got my phone but each month I get texts from T-mobile saying I'm approaching my limit of high speed hotspot then eventually it says I've used it up. Online customer support was not able to help as they just had me check my settings, which were all off. 

Any update or was it resolved? 

E.B. wrote:

Mike1631 wrote:

I am having the same problem. My hotspot settings have been disabled since I got my phone but each month I get texts from T-mobile saying I'm approaching my limit of high speed hotspot then eventually it says I've used it up. Online customer support was not able to help as they just had me check my settings, which were all off. 

Any update or was it resolved? 

Nope. And still have this issue. I think for some reason your hotspot data and your "premium data" are pulling from the same pool of data. Even though they should be different. 

Josh Glass wrote:

E.B. wrote:

Mike1631 wrote:

I am having the same problem. My hotspot settings have been disabled since I got my phone but each month I get texts from T-mobile saying I'm approaching my limit of high speed hotspot then eventually it says I've used it up. Online customer support was not able to help as they just had me check my settings, which were all off. 

Any update or was it resolved? 

Nope. And still have this issue. I think for some reason your hotspot data and your "premium data" are pulling from the same pool of data. Even though they should be different. 

That sucks! Customer service or their technical unit couldn't give any reason why this is happening?! It's very frustrating and disappointing. 

DAVEHALL14 wrote:

I just started with T-Mobile on the Magenta Max 55+ plan.  I activated my new phone using the plan 10 days ago.  I am noticing that my mobile hotspot data usage goes up a little bit each day and is now at 2.13 gigabytes.  But I have all "Mobile Hotspot & Tethering" settings disabled on my phone settings, and they have been disabled all along.  So, how am I using mobile hotspot data?  I looked at all the apps that have used mobile data on my phone, and "Mobile Hotspot & Tethering" is nowhere in the list, which is as it should be.  I am sending screenshots of the top 5 apps under mobile data usage; and showing that all my "Mobile Hotspot & Tethering" settings are disabled.  Furthermore, my TOTAL mobile data usage for the 10 days is only 5.6 gigabytes, so this "error" makes up almost half of my total data usage.  What happens if I use 100 GB of mobile data, will T-Mobile say I've used 50 GB of hotspot data? I was going to try the mobile hotspot feature today for the first time, but I don't want to do that until I get a good answer as to why I am using data with this feature turned off.  Please let me know what's going on.  Gracias.

 

Have you received a resolution for this issue yet? 

Still not fixed as of July 19th, 2023.  I last heard from a T-Mobile representative named Kirsten Hartford on March 24, 2023 with the message below.  I don't think any "engineer" is looking at this "bug".  They should be embarrassed.  I was a software engineer myself.  I'm thinking about offering a cash reward for the T-Mobile employee who can fix this.

Good morning, Mr. Hall. I see the issue with the system reporting smartphone mobile hotspot/tethering usage when you are letting us know there has never been that use, has been an ongoing concern for several months. This has led to you reaching out on multiple dates. I am already up to speed on the issue and all steps we have taken so far. While the reporting is not service impacting, I can appreciate your desire for the usage records to reflect properly. I want that reflecting properly too. I have sent this issue with all information and all prior tickets filed to our highest support teams. I don't want you to have to spend more of your valuable time reaching out to start all over with someone new, so I will take this concern and stick with you until we have a definitive reply from our teams and all resolution paths have been worked. ^KirstenHartford

DAVEHALL14 wrote:

Still not fixed as of July 19th, 2023.  I last heard from a T-Mobile representative named Kirsten Hartford on March 24, 2023 with the message below.  I don't think any "engineer" is looking at this "bug".  They should be embarrassed.  I was a software engineer myself.  I'm thinking about offering a cash reward for the T-Mobile employee who can fix this.

Good morning, Mr. Hall. I see the issue with the system reporting smartphone mobile hotspot/tethering usage when you are letting us know there has never been that use, has been an ongoing concern for several months. This has led to you reaching out on multiple dates. I am already up to speed on the issue and all steps we have taken so far. While the reporting is not service impacting, I can appreciate your desire for the usage records to reflect properly. I want that reflecting properly too. I have sent this issue with all information and all prior tickets filed to our highest support teams. I don't want you to have to spend more of your valuable time reaching out to start all over with someone new, so I will take this concern and stick with you until we have a definitive reply from our teams and all resolution paths have been worked. ^KirstenHartford

 

 

What are you going to do?  It's clear they don't think it's an issue to resolve.  Wondering if a report from BBB would help in getting a response and resolution?  I've now had this problem twice with two different phones.  It's happened after the updates they push to the phone.  But they will not accept responsibility.  

Mine is doing this. They reset it last Sunday and today it is back to 2.5 GB. 

I am using a s23 ultra I want this fixed tosay!!!!!!!!!!!

Mine is an s23 ultra also. I paid cash for mine in July and it is still locked  and I can't get a straight answer on that either.. I think if you pay cash for the phone outright it should have been unlocked to start with.

Raglandvr wrote:

Mine is an s23 ultra also. I paid cash for mine in July and it is still locked  and I can't get a straight answer on that either.. I think if you pay cash for the phone outright it should have been unlocked to start with.

probably help iif you posted in an area more dedicated to unlocking devices and not so much in a thread talking about hotspot usage.

but seeing as how you brought it up..no..if you bought a phone from TMO there are requirements that must be met in order to unlock it..which are listed in here..

https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy

if they are not met it wont be unlocked until then.