Forum Discussion
The MSISDN is already registered to another IAM user account
El MSISDN ya está registrado en otra cuenta de usuario IAM. I had an old account with mobile. My phone number and email is attached to my old account. I cannot use the Mytmobile app to log into m...
Exact same problem as of 7/12/2022. Almost the same case as those above -- returning customer from an experiment with a different carrier (trying to save a few bucks); well, their [the other carrier] service sucked and I am coming back to T-Mobile after about a 4 month break in service.
But, I have been on the phone with 611 for the past 30 minutes and I have even given them the link to this Community post -- it seems that they *STILL* don’t have a use case in their playbook for how to remedy this.
I will update this post if I ever get resolution.
