Forum Discussion

jeh1295's avatar
jeh1295
Network Novice
Hace 3 años

The MSISDN is already registered to another IAM user account

El MSISDN ya está registrado en otra cuenta de usuario IAM. 

I had an old account with mobile. My phone number and email is attached to my old account. I cannot use the Mytmobile app to log into my account now. 

 

  • MobuWho's avatar
    MobuWho
    Network Novice

    I think I found a workaround.

    I kept receiving the error message (The MSISDN is already registered to another IAM user account) and was finally able to sign into the account using the same email when I tied it to my Apple watch number.

    Once I could access my account I was able to update everything else.