Forum Discussion
Tmobile activated a line with no permission, and have not refunded me.
Hello I am very upset and disappointed by the customer service we have received regarding this issue. We have our account on a military suspension while we are overseas, but we were still paying for...
bruin086 wrote:tomwil wrote:bruin086 wrote:I called and they said they only gave me $75 credit, not $800, because my phone had a small crack on the screen. The salesperson NEVER told me the screen had to be flawless.
T-Mobile is fairly clear on phone trade-in conditions:
https://www.t-mobile.com/support/devices/device-troubleshooting/check-the-condition-of-a-device
Curious how the BBB complaint will be resolved.
I have to give T Mobile credit. they contacted me today letting me know they are honoring my original promotion in full after reviewing my case. I am grateful for that and impressed they reconsidered and changed their mind. Thank you T Mobile.
He was lucky to get $75! I sent in a three month old Samsung S7 FE 5G tablet with a $75 screen protector on it and got $10
