Tmobile had a data breach in August 2021 and now my SSN has been found on the dark web

magenta7234543 wrote:

I received a text message last week from T-Mobile instructing me to change my autopay from a credit card to either a bank account or debit card. That change in payment method increases my risk should another data breach occur.

I understand T-Mobile asserts that it has fixed its cybersecurity deficiencies and that the past breaches did not compromise customers' payment methods. But can I trust a company that is a two-time loser in the cybersecurity game? At what point does T-Mobile take accountability for its demonstrated incompetence at protecting my personal data? How could T-Mobile summons the nerve to ask me for more personal data that has even a greater risk to me when T-Mobile has a track record of cybersecurity failures?

I'm sorry if this sounds paranoid, but I'm insulted that T-Mobile has threatened to increase my monthly bill by $5 per line (total of $30 per month, $360 per year since I have 6 lines) if I don't provide them additional banking information that is even riskier than the current credit card information I've already provided. I suspect I'm on T-Mobile's list of disposable customers since my account is over eight years old and may not be as profitable as newer customers.

Has anyone in this community had luck getting T-Mobile to understand that trust must be earned once it's lost? Any recommendations on how I can better manage my relationship with T-Mobile? Changing carriers isn't trivial, so I'd prefer to work this out. Curious if any of you have found a successful way forward?

No way in hell I'd give them my bank account information.  T-mobile has clearly demonstrated that they are not capable of safeguarding customer private information.  They violate laws and obviously do nothing to fix the issue.  Charge more all they want but there is NO way I'd give them my bank account information.  It's only a matter of time until they'd leak that as well like they have carelessly and repeatedly leaked names, addresses, date of birth, SOCIAL SECURITY NUMBERS, call records, account passwords, and more.  Not once.  Not twice.  Not three times.  Repeatedly and carelessly over and over again.  I'm in the process of moving to a better carrier.  The network performance is mostly decent (as long as there is no bad weather -- their network falls over in bad weather and power outages), but their demonstrated incompetence in safeguarding customer data should not earn them continued business.