Forum Discussion
Tmobile sales team lies
I've been with T-Mobile for several weeks now and am admittedly happy with the service. Here is what is not good:
During the phone sales process the following lies were told even after repeated direct questioning of the details to the sales rep.
- There will be no extra monthly charges for the new phones provided with the plan due to the promotion we're running. Actual monthly charges $21.84.
- Your bill will be $185.00/month. It is going to be $206.84. See above.
- Your discount to your current Netflix account will be $19.99/month. Actual discount $12.99/month.
- Your discount to your existing Apple One account will be $7.99/month. Actual discount $4.99/month.
Not one thing about the plan that the sales person told me was true. That's not the worst part.
I've called to voice these complaints and given T-Mobile a chance to make good on the promises made by their sales staff and have been told repeatedly that I have received what was promised. Due to the list of discrepancies listed above, I beg to differ.
I understand that T-Mobile doesn’t need my business to survive and can continue to be dishonest after this message is posted but this is just one more step in the death of integrity.
I hope this doesn’t happen to more folks that would be put into financial peril by the lies told by a sales person and the lack of integrity in a multibillion dollar a year corporation like T-Mobile.
Im stuck now but buyer beware. You're dealing with a company with no integrity.
I’ve said my piece.
Going through the same thing.
I recently came over to t-mobile. I called the sales lines to see what I could be offered to switch. Here is what I was told over the phone (it was recorded but they say they can't find it)
- 4 phones included at no charge.
- unlimited talk, text, and data. That's all I want.
- Sales person gave me a price of $148 per month all in with some credit coming back after the first three months.
- I have never seen a “credit back” and I assume they just feel like people forget and let it go as it’s automatically debited.
I have never received a bill even close to that amount. I have called repeatedly and asked them to get in touch with the sales person to try to resolve the issue. I am repeatedly being told that no one inside t-mobile can actually call anyone outside of the service department. ¿Cómo es posible? In our world of tech and with a phone company you are telling me we can't call anyone? I'd stay away from this company or at the very least go into the store and not agree to anything until you have a copy of the agreement and the total of the monthly bill. I also would not agree to any promotions that would be credited back as that won't happen either. Total scam.
