Forum Discussion
Trade in "Good Condition"?
I am considering the Note 9 trade in promo. It specifically says that the trade in must be in "good condition". I've read some horror stories online about how some other companies handle trade ...
You're welcome to Intercambia tu dispositivo at one of our T-Mobile store if you'd like to have our retail team look at it. You can also get an estimate using our Intercambio de celulares | Intercambia tu teléfono usado por uno nuevo | T-Mobile page before you make the trip.
I'm not saying that it will necessarily turn out that way but it does often enough to make me doubly cautious. The thing that's terribly unfair, is that when they decide that they don't like something about your phone, they don't send it back, they keep it and give you nothing. You have no recourse, no appeal. What you get is entirely at their discretion. I just don't like the idea of doing business that way. At least with Swappa, you should get something and you have recourse. Just get the phone unlocked first.
