Forum Discussion
Trade in Issues
I got the iPhone 12 pro Max and traded in my iPhone X for the $830 promo. I mailed my device on November 24th, walked into the post office and got a receipt for proof I dropped it off. I got the retu...
So I'm interested to see what happens. my issue is the same even the dates are exact. Only thing is I checked USPS tracking number and it says delivered 12/3. I received a text today stating i needed to return my phone or I lose out on my promo credits, which I don't understand since they've had the phone since the 3rd. Also I added a screenshot of the address from my return label.
First off, I would never send this stuff by USPS, they don't operate in a reliable way these days. I sent mine by UPS and certified so I had a tracking number that I could verify online it was delivered to them and can print it out. I had the same problem returning a device back to T-Mobil and I got the same message they didn't get it, but when I told them I had verification of delivery, they changed their tune. I never do anything important or that I can for see could wind up in a dispute, heck I've even sent rebates by certified mail. It costs a couple of bucks but I never have a problem when I do.
So you got a letter from USPS that their records show Assurant got the delivery. Assurant is a bad company, my experience with them sucked too. I paid insurance for my Iphone and when I broke the screen, they told me I had a 175.00 deductible and they couldn't assure me I would even get the same phone back or someone else old junk. I took it to the Apple store and had it replaced while I waited with an even better upgraded glass for 149.00. Never again buy T-Mobil's or any other vendors insurance if it's Assurant insurance.
You can try their arbitration process when should be independent check their TOS for disputes
