Forum Discussion
Unable to purchase phone online
I've been trying to purchase a phone upgrade for my wife. At least 20 times now and every time I get to the end I get, "oops we've hit a snag". Then it kicks me back to the page showing the phone...
Ah okay. Sorry, sounds like we didn't get to help you at the store. If traveling to the store is is more inconvenient, we'll need to get our Team of Experts folks to get a Help Desk ticket filed for the site to resolve the issue. To get the phone ordered, we'll either need to help at the store or have our Care folks over the phone help.
Well I've been a customer of T-Mobile for 14 years, I highly doubt I would want to switch over something like this. It's a little aggravating for sure. I'm not sure why but I tried the jump upgrade yesterday on my line and everything went through perfectly. It's just updating a regular line no matter which one hits a snag
