Forum Discussion
Unable to purchase phone online
I've been trying to purchase a phone upgrade for my wife. At least 20 times now and every time I get to the end I get, "oops we've hit a snag". Then it kicks me back to the page showing the phone...
Ah okay. Sorry, sounds like we didn't get to help you at the store. If traveling to the store is is more inconvenient, we'll need to get our Team of Experts folks to get a Help Desk ticket filed for the site to resolve the issue. To get the phone ordered, we'll either need to help at the store or have our Care folks over the phone help.
just clicking this upgrade link. I go through picking phone, choosing line that'll get new phone. Next is device protection, then choose any accessories. Then it'll say calculating price and then that's where I get "oops we hit a snag" error. Click try again and startsthe process all over. I finally had some free time last night, ran over to the tmo store and it closed at 8. Lol
