Forum Discussion
undoing a plan change?
My mom was talked into changing her plan with some promises by the sales staff that weren't the whole truth, losing her really good plan that she was on. Is there any way to undo that change? This is...
You will either have to reach out to Customer Care at 611 or send a DM to T-Mobile Facebook or Twitter to see if it is possible to revert the plan. If the plan she changed from is a grandfathered plan that is not longer available. It will not be possible to return to something the system no longer has to offer.
