Forum Discussion
UPS lost trade phone
Desperate here. I did everything I was ordered to do by T mobile. used their shipping label and shipped it via USPS. long story short it's missing. talked to the customer service. As you can im...
fireguy_6364 wrote:syaoran wrote:I have USPS looking into things as well. I haven't heard anything back from them yet and that might take a few days to get a response. Normally, I send devices in through UPS because it is just more convenient. It just happens I was going to be right by the post office here for lunch so I decided to drop it off there. Now I wish I had gone out of my way to drop it off at UPS and paid to have it shipped directly to them with an signature required.
Thank you for looking into things, @HeavenM! T-Mobile could definitely improve upon how this whole process is.
i would think having them sent to a store and the store send them out in bulk to whoever would be a bit easier to track and keep tabs on..
I totally considered that. I have seen people complain about stores not wanting to take them or the devices never getting from the store to Assurant to compete the process. I definitely regret not going out of my way to take it to UPS and paying out of pocket to have it returned.
I still Don t have a reply from USPS on where it is and the redelivery that was scheduled (never went out for delivery) for the 23rd that has not happened.
