Forum Discussion
Usage Data Disparity
So last month I got a text stating I used 1.6gb of my data and if I go over 2gb that I would not receive my kickback. So I stopped using mobile data and made sure I stayed under 2gb. My Galaxy S20 sh...
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gdefender wrote:One final note, I am having the problem on two of the 11 lines on my account. These are the only two phones I have with 5G capability, and the issue seems to have started around the time we upgraded to these phones. Maybe it's related to 5G data usage tracking! It's just a theory, but I wouldn't be surprised if when I'm on a NR NSA (non-standalone 5G) network the data is being counted twice, once for 5G and once for LTE.
I've come to the same conclusion. There are 2 lines out of 8 on my account that have 5G enabled and both have major discrepancies between what the phone says their data usage has been and what TM claims. Even though I have a 5G phone I've never enabled it because I couldn't see any difference in speed. I've suggested that the 2 who keep going over their 2gb kickback limit disable 5G. It'll be interesting to see if their usage now tracks correctly.
