Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not u...
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
I just got off the phone with a support person. This was my second call and I wanted answers but they're covering up something. They said that they spoke with the development team or whoever and they just don't have an estimate as to when this will be fixed, but he told me that the feature is not going away. I feel like this company cannot be trusted. I feel like they're hiding something. Something major must've happened in order for this to break in the first place, if it is in fact, broken and not going away. I have been in the software industry for over 40 years and if something takes this long to fix then it's not a company you want to deal with. I am going to file a report with the BBB and move to another carrier. We just moved to T-Mobile about six months ago so it's a pain for me to move on but I won't deal with a company who lies to me.
