Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not u...
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
I suppose it's good to see that others are experiencing the same problem with usage details, and I certainly agree this issue has NOT been solved. And I see that HeavenM has not offered any ETA when this will be fixed, which for a company this size is pretty unacceptable. Personally, I would like to see a credit on my bill for this decrease in service. I wonder if these data problems have anything to do with T-Mobile's data breech?
The other problem is that it appears almost impossible to reach Customer Care via the phone. What's with that?
