Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not u...
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
How can the usage be viewable as normally is and then suddenly stops right at the next billing cycle? Fixing an issue that impacts such a large number of customers and is clearly visible and can be duplicated shouldn't be taking this long. Data is there on the backend for each account but is not viewable by customers, fix it PLEASE before you start losing customers. Outsource some technical staff who know what they're doing, this has taken long enough.
