Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not u...
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
I spoke to a representative about this problem a few days ago, in the chat. He said the usage is supposed to update every 2 hours. He made me a ticket for tech support, and I still haven't heard anything. We need to keep calling and blogging these complaints, cause Tmobile is obviously holding back information.. Either they really can't fix it, plan on not fixing it, or waiting a while before telling the public they're taking away the feature all together. So let's keep this up. Maybe a boycott will happen, or they'll lose us all as customers 🤷🏽♀️. Hopefully they'll just come clean, & fix it tho !
