Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not u...
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
I had mine stop showing up on 2/16/23 and when I called they said same thing. They were fixing an issue first on their end and would submit a ticket and have someone call me back. A few days go by and I call again and the person said it kicks in two days after your billing cycle closes, I told them it has been a week since that has closed and still not working. They just said an issue on their end, It is really frustrating and being with them for 17 yrs, I am really thinking of switching.
