Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not u...
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
MLee33 wrote:Smh can't believe they're really playing dumb with all of us ! My cycle ends on the 10th. But for those who's next cycle already started & they're still experiencing the same issue, they should keep calling, also threaten to go to another carrier. I wonder if we could call BBB, or file a consumer complaint, or something ?
Unfortunately, BBB is just Yelp for old people. The only thing we can do is keep calling and reminding them this a priority.
