Forum Discussion
USAGE DETAILS NOT UPDATED
My usage nor Digits has updated since my last cycle Jan 28th 2023. I called and was told they were working on some technical issues and to check it in a few days. A week later and it still is not u...
The day that we have all been waiting for has finally arrived. I am so excited to announce that this is now officially resolved and usage details should be loading without error. It wouldn't hurt to log out of the account and clear browsing history if you haven't already. I am doing a happy dance right now because I was also affected by the outage and I just loaded my detailed usage and saw call, message, and data logs for all of my lines up to about 2 hours ago!!
The usage details for the current cycle has not been updating for over 1 month now. I only hear "We are working on it", "We will call you back" (which it never happens), "We will send you the call log of all your lines by email" (which it never happens). It is like nobody cares that customers need to see the current cycle details.
I always hear, "There is a ticket", "It has been escalated", "It will be fixed soon". Many words and ZERO action.
Such a big and powerful company, with so many resources, knows there is an issue that customers need fixed and months go by and nothing is resolved. It shows that solving this issue has no priority at all.
It is frustrating, and I don't understand how TMobile is not ashamed of such a poor performance to solve issues affecting the customers.
To hear "We are doing our best" when actions show otherwise is ridiculous. It does not take more than a month to fix a problem on a website when supposedly a whole team is working on it.
Then the customer service representatives act like they have no idea of what is going on and try to give me fake solutions which they know clearly are not going to work. I feel they are insulting my intelligence and have no respect for my time.
I am tired that no one takes accountability for this problem and no one cares about fixing it in a timely manner.
There is no acceptable excuse for this issue not being fixed in over a month.
