Forum Discussion
Usage Overview loads endlessly
When I click on "Usage" the Usage Overview begins to load but never stops. This happens on all my devices. Is the T Mobile site having issues?
Thank you everyone for chiming in and sharing your experience. This is impacting a small amount of users but our app and web team are already on it and working on a permanent fix. In the meantime, it's recommended to call into CARE to get the details needed. While I know this is not ideal to have to call in vs checking on My T-Mobile, this is only temporary. At this time, we do not have an estimated time it will take to get this back up and running.
We have 7 phone lines and none of them is working with usage overview and we had this problem earlier this year. It's very frustrated that this feature is not working for over 6 months now. Yes, no kidding, over 6 months and none of their technical people are able to resolve it and I called in a few weeks ago to open a new ticket about this issue and still haven't heard back from anyone yet. I am giving up and thinking switching to a different carrier.
