Forum Discussion
Usage Overview loads endlessly
When I click on "Usage" the Usage Overview begins to load but never stops. This happens on all my devices. Is the T Mobile site having issues?
Thank you everyone for chiming in and sharing your experience. This is impacting a small amount of users but our app and web team are already on it and working on a permanent fix. In the meantime, it's recommended to call into CARE to get the details needed. While I know this is not ideal to have to call in vs checking on My T-Mobile, this is only temporary. At this time, we do not have an estimated time it will take to get this back up and running.
I am having the same problem...it has been happening for weeks now. I have contacted customer service numerous times with no feedback. It is very frustrating!
This is still happening... Customer care has been working on it for the past few days.... still awaiting resolution...
This post was made in may. It is December and its still not fixed smh! T mobile sucks. This is the most simplest service for any carrier.
Acepto
They have been "working on it" for months
I just joined t mobile not too long ago and I have the same issue. I am not even sure if it really only impact "small" number of people.
Yep, still not fixed. We just switched to t-mobile a month or so ago and to have this kind of issue is very annoying and to know it's been here for months...I dunno. Eso no está bien.
Trying to use it now and still having issues....
8/11/2020. It’s been one year since the above T-Mobile agent said a permanent solution was being worked on and this is still an issue.
I also suspect its much more widespread than admitted, as the overwhelmingly vast majority of people rarely if ever check their usage page.
Still no fix… still endless loading on usage details page on both the app and web page. Pretty useless bug bug department if you ask me.
It is still not working. The app or the website does not show usage.
