Forum Discussion

popvid's avatar
popvid
Newbie Caller
Hace 6 años

Visual Voicemail is a fail

For weeks Visual Voicemail has been just about worthless. Constant "try again in couple of hours" or "greeting not changed" or "unable to sync" messages. Meanwhile, in the Play store the app is g...
  • tmo_amanda's avatar
    tmo_amanda
    Hace 6 años

    @popvid​, I hear you and definitely acknowledge that our VVM app isn't perfect. Resets have been fixing some of the error messages that occur within the app. If the reset doesn't resolve any of the errors, you need to @zh3n​, that's a pain. 😥 I'll see if our devs can take a look at what's going on.

tmo_amanda's avatar
tmo_amanda
Bandwidth Buff
Hace 6 años

¡Hola, @popvid​!

I'm sorry such a simple change has been a pain. How long has this been going on? Are you on the latest update for VVM (visual voicemail)? Our teams have also mentioned if you're still having issues after using the latest update, to backup your device and complete a master reset. If you need steps on backing up your info and completing a master reset, please let me know what type of phone you're using.