Forum Discussion
Web site won't let me add a payment method
I can't add a new credit card to my account when using the web site from a desktop computer with Firefox for Windows (v62.0).
After logging in, I select Profile, then click Edit next to Manage Payment Options. I briefly see a Visa logo and Edit/Remove links for my current credit card, however the page immediately refreshes and takes me back to the main account overview page.
So, from the overview page, I tried selecting the REFILL ACCOUNT button in the My Account Status section. That takes me to a page with options to Fund Your Account. There I clicked Use A Credit Card. Same thing. I briefly see a page with some credit card information and it immediately refreshes and takes me back to the account overview page.
Finally, I clicked on View/Edit for the Auto-Pay Settings on the account overview page. Same thing... auto-refresh back to the beginning.
It seems that this is happening because I'm a pre-paid customer.
I'm at a loss to understand why they would prevent pre-paid users from managing their payment options online, forcing us to call Customer Service.
I tried starting a chat session from the web site, and the support rep said "sorry, I can't help you with pre-paid account, you'll have to call them."
What a waste of my time. Very frustrating, to say the least.
I'm not sure- I know a few people have been having issues with the site as of late. You said you're using Firefox, did you try clearing the cache and cookies? What about trying out a different browser?
I'm terribly sorry that you spent the time trying to reach out to messaging and they could not help. You might want to look at reaching out T-Force via Facebook or Twitter (after you've cleared the cache/cookies and tested another browser) to see if there's something wrong with the website and if a ticket needs to be filed on your behalf.
I ran into the same problem. I loaded the desktop version with Chrome and seemed to have some luck. It Charged my credit card but it's not refreshing on the account page on T-Mobile yet. 🤷🏼
It's as T-Mobile doesn't care about their customers was so much easier with Sprint no problems. If they want me to stay hope they fix this problem. Can't use my credit card. Terrible
