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Just an update. I have had 3 customer service representatives reach out via personal message and still can't fix my account or get me the correct end result. They continue to circle around and do the same thing every person on the phone has done. In addition, I have been unable to speak to a manager.
At this point if this is not resolved by Friday of this week I will take my 19 years of business to another carrier that actually cares about their customers. Im posting in here in the hopes of T-Mobile having better customer service than Sprint.
