What happened to customer service???

I have been with them forever.  They obvioulsy have stopped carrying about customer service.  I have no been on hold as i type this for over an  hour to speak with a rep about my bill.  I wish there was a class action.   I am going to leave them.   Sad part is i used to love them and was so loyal.  From my understand after speaking with somoene in the store.  They have let go of most of the American customers service reps and now they are mostly in the Philipines.  And these poor people can't do anything for you.  Last year Tmobile had record profits and what do they do they fire all of the US customer service reps.   I have never experienced a company do so much to try Make more money on the backs of their customers.