Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked...
That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
GeekX2 wrote:
I once worked a job where I encouraged a customer doing a 2000 site rollout to use external modems but they wanted to use internal because the hardware vendor was going to charge $6/month extra on support contract for external vs internal. Although I understood the math of the situation I strongly suggested they should be calculating in the cost of having to take down their site central servers in a reboot because that was the only way to reset an internal modem as opposed to simply resetting the external modem.
T-mobile should be calculating the cost of lost goodwill and loss of customers rather than just the difference (if any) between debit and credit card fees they pay.
Really like your tech analogy. Companies (and their bean counters) sometimes don't see the complete picture, but probably T-Mobile has considered the potential loss of customers, and calculated that the additional $5 gained from each line will more than make up the loss.
