Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked...
That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
Just called T-Mobile customer service, and the rep gave me a rather odd explanation that they are cancelling autopay with credit cards primarily because they have too many customers whose payments fail due to the customers credit card being over their limit or issues with 3rd party payment processors.
I have no idea if what she said is actually true or not, but that’s the explanation she gave.
That is not MY problem. I have a bank and a credit card that work every time for 9 years.
Like others, I thought the text from T-Mobile about the changes to autopay and requesting my checking/debit info was a phishing scam.
I don't want to put my checking account info on a 3rd party web site, and my debit card is permanently locked unless I walk into my bank and have to swipe it, which probably happens once a year at most. I got hit with debit card fraud twice several years ago, thousands drained from my bank account, both times it took over a week to get the money back from the bank and was very distressing. After that, I stopped using my debit card entirely and locked it permanently.
On top of that T-Mobile and every other major corporation including the credit reporting agencies are INCAPABLE of keeping customer data secure. They've all been hacked, despite billions of dollars of IT infrastructure and experience, so...no...there's no way I'm putting my bank info on their web site...and if my bill is going up $20 because of this, then I'm bailing on T-Mobile after 9 years. This is absolute nonsense.
If corporations would accept crypto payments, I could "autopay" my bill from MetaMask with USDC and the cost would be less than a penny on networks like Polygon or Arbitrum or Cronos. But banks and corporations want all these fees, so they continue to resist superior technology.
This is a money grab. T-Mobile has lost its way.
