Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked - i wouldn’t have shared this directly with T-mobile customer service but there is not email or chat and I don’t have time for phone calls
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That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
T-Mobile is going to lose a lot of customers they are now behaving like the other carriers with subpar service I call bs on the team of experts because when I call 611 my call gets routed overseas and I can hardly understand the rep on the phone not to mention the data breaches they have had I hope someone gets really smart and bring a class action against them because they are reckless with your info and it's just flat out wrong. They want your bank info so the next data breach all of your money will disappear
My family will be switching to someone else. Not going to use my debit card or bank account info especially since a T Mobile employee had stolen my credit card number. I was able to get the money back since it was the credit company's money not my own... With a debit card it will be impossible to get the money back if the debit card number gets stolen since it doesn't have the same protection as a credit card... So since my info was already stolen once by these idiots we will be switching to another company now.. This is what happens when you screw over your customers.... It's insane... And T Mobile had 3 data breaches already...
I just got the same message today, I only have 2 phones. Sorry for your burden.
I'm torn. I pay my bill with the 3rd credit card, the orange one, I don't remember what it's called, I don't carry it with me. Only use it for the cash back. NOBODY has my bank account info except the mortgage people. I don't like to use a debit card since it's coming right out of my account and if that number becomes breached (thanks t-mo), then that's a drain on my account. Is all that worth $10? Not really sure.
Just un-enroll from autopay. Let them mail you a paper bill and send them a check for payment. See what that does to their costs.
This is just a money grab. Forcing you to use certain payment options to receive a discount means T-Mobile is having money issues. Sad to see.
that is a cost of doing business - same with debit cards - not a new phenomena and an acceptable practice to provide customers with flexible payment options (also, note that we jut signed up last month)
That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
