what's up with T-mobile removing autopay discount for credit cards?

sweetwillyd wrote:

I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked - i wouldn’t have shared this directly with T-mobile customer service but there is not email or chat and I don’t have time for phone calls

 

Action Needed: Update your payment method to receive your AutoPay discounts

ACTION NEEDED by 07/17/2023. We're making changes to the payment methods that qualify for AutoPay discounts. To continue receiving the $25.00 AutoPay discount, you must update your payment method to a debit card or a bank account. Visit your T-Mobile account to update your payment method and keep your discount by 07/17/2023.

They could easily take a $1 off. Assuming T-Mobile's CFO has the competency of a just graduating MBA. I as a small business owner pay on 1.75% through my provider and several others are close… So a company like T-Mobile? Makes you wonder if they want access to grab money in a scam. This has been done before, so it is not out of the realm of possibility. The worst part is if you get money stolen because of a leak when you give you numbers yourself, You have NO protection or ability to recover! No, I will start looking around. For now, it's paper for T-Mobile that will cost them FAR more then the $10!

fireguy_6364 wrote:

cant just toss TMO under the bus when it comes to the hacking without pointing out that ATT and V also got hacked..

Yes, I can. They are now demanding direct access to my BANK ACCOUNT and if the wankers don't take that seriously my account is in the Dark Web and my money gets sucked out. How about instead saying I would only get a $8 discount instead of $10???????? That would cover the full 3%, "My CFO is incompent" range! I would be surprise if T-Mobile pays over 1.3%!!! If they did, Shareholders should demand the CFO is terminated immediately!!! So knock it down to a $9 discount and that makes them money. So for the love of $1.15 they want me to risk giving a KNOWN SECURITY INCOMPETENT direct access to my bank account with NO chance recover of funds.

Nope, I will take the paper route and they can eat that cost which bigger than $10!

How we stop this insanity? T-Mobile, listen to your customers!

$15.00 extra a month….. I will be leaving T-Mobile as soon as my phones are paid off! Which is gonna cost me $150.00 more than it would have before this B.S! I'm done with T-Mobile scam artists! Go F yourself's! Done!!!!!

Credit card fees are 1.95% - so taking away a $5/line benefit unless one turns over bank details (in my case $30 per month) is a poor economic decision.  If it is the fees that they want, charge me 1.95% per month to pay by credit card.  T-Mobile - this is a PRICE HIKE and one of about 15%!  Don't candy coat it any other way.  This is frustrating as credit cards provide free insurance for phones and other devices - that is worth more than the $30 discount.  Just a very sneaky and poor business decision to make customers pay more $ (or expose their bank info and lose other benefits from credit card companies!).  BAD MOVE T-MOBILE!!

T-mobile community,

Although we are all possibly looking for a new carrier, keep in mind that the discount we are losing was also possible with the paperless billing option. 

I just switched my billing to a detailed summary statement that's doesn't cost anything as opposed to requesting a fully detailed bill. 

I say let's leave them a nice parting gift and all switch to a paper bill. Let's give them the subtle middle finger on our way out the door and cost them a little coin for a troubles of having to write our frustrations about their lack of loyalty to their customers on this website! 

This change comes while the CEO made $22,610,659 in 2021 and all the execs of T-mobile make well into the millions of dollars. I guess they need a little more because you know the money they "save" from this change won't be boosting any pay for the customer service reps or anyone else actually doing the day-to-day (including those monitoring these messages). So disappointed and will be searching for a new carrier after 20 years - starting out with Nextel/Sprint/T-Mobile. 

I use my credit card because if I use it it covers damage or loss. When my phones get paid for I am changing to another provider. Lots of bait and switch already occurred 

Tmobile your move is not good, paying with debt card or bank account. You already know, your system was hacked previously many times. Rethink about this move. 

They said only you can make changes to your plan. Verizon has better prices even before the $20 hit for paying with a credit card.  First bill I see with the $20, I will drop T-Mobile.