Forum Discussion
what's up with T-mobile removing autopay discount for credit cards?
I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked - i wouldn’t have shared this directly with T-mobile customer service but there is not email or chat and I don’t have time for phone calls
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That was announced months ago. It is because credit card companies charge a service charge that is based on the percentage of every transaction, which eats into T-Mobile's revenue. Removing the auto pay discount for credit cards negates that.
In the end, I believe there will be another class action suit against TMobile and we will be awarded all the money the bean counters supposedly saved in the name of the almighty dollar. When they find that this sort of methodology is the root cause of customer information being compromised. At some point, T-Mobile needs to show how important personal privacy is to them. This was not a well-thought-out initiative. Any corporate lawyer or attorney generals that want to make a name for themselves, please protect us and sign me up.
https://www.fiercewireless.com/wireless/t-mobile-reaches-500m-settlement-cyberattack-suit
byronb wrote:
Just a backdoor price hike by T-Mobile! At least give us auto pay by CC customers some benefit - I know that the amount that the CC company charges you for using my card is a LOT LESS than the $15 extra you're going to charge me going forward. Given all the issues with hacking of customer accounts, it will be a cold day in h--- before I give anyone access to my bank account or debit card to make auto withdrawals. At least I can challenge fraudulent charges made to my CC… if a hacker drains my bank account because T-Mobile gets hacked, I'm stuck and I would bet a lot of cash that T-Mobile's response will be "sorry for your inconvenience"! T-Mobile - you're making it much easier for me to switch providers.
Here's a good read.
Just a backdoor price hike by T-Mobile! At least give us auto pay by CC customers some benefit - I know that the amount that the CC company charges you for using my card is a LOT LESS than the $15 extra you're going to charge me going forward. Given all the issues with hacking of customer accounts, it will be a cold day in h--- before I give anyone access to my bank account or debit card to make auto withdrawals. At least I can challenge fraudulent charges made to my CC… if a hacker drains my bank account because T-Mobile gets hacked, I'm stuck and I would bet a lot of cash that T-Mobile's response will be "sorry for your inconvenience"! T-Mobile - you're making it much easier for me to switch providers.
I canceled my service because I hate this from the "uncarrier". Amex gives a $10/credit per month plus comes with device insurance. My option is give that up, or pay an extra $60/year. They just effectively raised our rates despite their price lock guarantee. I hope they enjoyed buying my phone a few months ago for me to leave because they couldn't keep up their side of the bargain. I'm now paying $15 / month for my phone, watch and insurance after discounts with Visible. I was paying $90 for one line with T-mobile. I'm so over phone companies playing games!
My credit card offers cell phone protection, but only if I pay my monthly bill with the card. Removing the auto pay discount if paid by credit essentially removes my cell phone protection I get from my credit card. Not a fan of this at all
You can't figure installment plans into pricing since that will always vary. Also AT&T just changed their autopay discount.
At&t. Something i said i would never do. But they still give autopay discounts. And it's bundled with my home internet and much better service at our house in terms of reception. With all tmo taxes and fees and 2 installments. We're at 265.. Less then 5 months ago we were at 130. 2 things changed. 2 watch lines & 20 in total. So doesent add up in my opinion. I'm just done with tmo.
MistAtsiM wrote:
I am extremely disappointed in tmobile. I've been with them since 2002. Short time after the opened up a kiosk in old value City dept store. Over these years I've brought over many many family members friends and just through periodic conversation I'd always praise tmobile with their service. But I must say in the last 5 - 6 years they have completely went away from their original business model and now it's either 1. A money machine that they just keep raising prices more and more. 2. Our data keeps getting hacked. Which I'm starting to think it's not a mystery. Has anybody ever been found? I almost have to believe tmobile is selling our info to the highest bidder to keep afloat I don't know what to believe anymore. But to ask people to give up even MORE of their credentials like debit card and banking info.is just simply crazy to me. They been hacked 2x in 23 January and April I believe and I've gotten hits on the fishing site with my pH, email and name and address being on malicious site.
Look, tmobile if you want to keep customers happy and with you... This just isn't the way. I'll be paying off my installments end of this month and I'll be going someplace else. For half price. Already struck a deal with them. I've had it with this dance. And it's been a really long one. But it's just time to go.
To those who read this sorry for the rant but it had to be said and expressed on their site as well.
Let me know where you're going for half the price. I would love to pay $35 a month for 2 lines of unlimited talk, text and data for 2 lines with a USA roaming agreement.
I am extremely disappointed in tmobile. I've been with them since 2002. Short time after the opened up a kiosk in old value City dept store. Over these years I've brought over many many family members friends and just through periodic conversation I'd always praise tmobile with their service. But I must say in the last 5 - 6 years they have completely went away from their original business model and now it's either 1. A money machine that they just keep raising prices more and more. 2. Our data keeps getting hacked. Which I'm starting to think it's not a mystery. Has anybody ever been found? I almost have to believe tmobile is selling our info to the highest bidder to keep afloat I don't know what to believe anymore. But to ask people to give up even MORE of their credentials like debit card and banking info.is just simply crazy to me. They been hacked 2x in 23 January and April I believe and I've gotten hits on the fishing site with my pH, email and name and address being on malicious site.
Look, tmobile if you want to keep customers happy and with you... This just isn't the way. I'll be paying off my installments end of this month and I'll be going someplace else. For half price. Already struck a deal with them. I've had it with this dance. And it's been a really long one. But it's just time to go.
To those who read this sorry for the rant but it had to be said and expressed on their site as well.
BusaPilot wrote:
I first thought the text message I received might be a phishing attempt. So, I logged in to my T-Mo account and it's interesting that I saw *no* mention of this even when viewing my current Auto Pay settings. With a bit of news search (and stumbling upon *this* forum) I found it to be legitimate.
Hah! It seems there might be another reason to push us off of credit card autopay….
(received via FaceBook Messenger)
"I understand not want to provide us with your direct checking account information, but luckily enough, we have an alternate method called the T-Mobile MONEY which is an FDIC-insured, high interest and mobile-first checking account that pays everyone a 2.5% Annual Percentage Yield (APY) on all balances. Find out more about it with this link https://www.t-mobile.com/support/plans-features/t-mobile-money?cmpid=hw_send. I recommend this method in order to keep your bank account under the radar. Let me know how this sounds to you and if you have any questions for me."SOUNDS TERRIBLE! Just another way to get our personal information out in public.
