what's up with T-mobile removing autopay discount for credit cards?

No choice but to shop for another provider. Even if we assume TMobile pays the high side at 4%, on an account with 5 lines at $200 a month that means their fees are $8 a month. But this move raises my bill by $25 a month.

This is a price hike, pure and simple.

You’re welcome.

Empleado de T-Mobile

Los empleados de T-Mobile pueden participar en la Comunidad de asistencia de T-Mobile, pero se deben identificar con el logotipo o insignia de T-Mobile.  All T-Mobile employees are bound by the T-Mobile Employee Handbook and T-Mobile Code of Business Conduct, as well as T-Mobile's Privacy policies and Security policies when accessing, using, or participating in the Community. Salvo los Especialistas de la comunidad descritos anteriormente, los empleados de T-Mobile no pueden solicitar a los miembros de la Comunidad ninguna información personal a través de mensajes en un foro de la comunidad o a través de mensajes privados (PM, en inglés).  Los empleados de T-Mobile no están autorizados a acceder a las cuentas de los clientes, bajo ningún concepto o razón.  Los empleados de T-Mobile que participan en la Comunidad no representan a T-Mobile, no pueden aducir que hablan en representación de T-Mobile y sus puntos de vista y opiniones no necesariamente reflejan las de T-Mobile. El incumplimiento por parte de un empleado de T-Mobile de este Acuerdo, estos Términos de Uso y/o las Pautas de uso de la Comunidad de asistencia de T-Mobile conllevará medidas disciplinarias que podrán incluir la interrupción de la relación laboral.

Spoken like a true TMobile employee. Thanks for your input "Bob".

Yeah, 5 minutes of my time one time saves me $5 per line each month - big hoop! Hope you're getting your money's worth in satisfaction for $15 per month. I know I am for my 5 minute time investment.

BobT wrote:

FkMagenta wrote:

I switched mine. They'll be mailing me a paper bill (money for paper, envelope, stamp, toner, wear and tear on their printing machines, etc)

Also, I will be watching for a class action lawsuit. If I see it, I'll join. What they've done is illegal.

And then?

Pay by check giving them your bank's routing code and account number in b&w on that check? Checks sent by mail are actually the most insecure form of payment and often result in late payments.

Pay with cash in-store and give them an additional $5? They now charge $5 for payments at store.

Or continue to pay with credit card?

They’ve got us coming and going on this one.

My choice was to simply open a free checking account with debit card, maintain a minimal balance and pay with that debit card while turning off overdraft features. Most bank debit cards are issued by Visa and MasterCard and carry the same fraud protections as credit cards. In addition they have card controls that can lock down the card, limit transaction amounts and categories. Still get my autopay discount with little to no risk.

So you jumped through hoops to try to best the system. Good for you, for now.

Nah, I am paying the extra $15 for not using autopay, but paying with my CC (as always) and satisfied knowing that TMobile has to pay in other ways.

Whoever made this decision at TMobile should be fired.

FkMagenta wrote:

I switched mine. They'll be mailing me a paper bill (money for paper, envelope, stamp, toner, wear and tear on their printing machines, etc)

Also, I will be watching for a class action lawsuit. If I see it, I'll join. What they've done is illegal.

And then?

Pay by check giving them your bank's routing code and account number in b&w on that check? Checks sent by mail are actually the most insecure form of payment and often result in late payments.

Pay with cash in-store and give them an additional $5? They now charge $5 for payments at store.

Or continue to pay with credit card?

They’ve got us coming and going on this one.

My choice was to simply open a free checking account with debit card, maintain a minimal balance and pay with that debit card while turning off overdraft features. Most bank debit cards are issued by Visa and MasterCard and carry the same fraud protections as credit cards. In addition they have card controls that can lock down the card, limit transaction amounts and categories. Still get my autopay discount with little to no risk.

I switched mine. They'll be mailing me a paper bill (money for paper, envelope, stamp, toner, wear and tear on their printing machines, etc)

Also, I will be watching for a class action lawsuit. If I see it, I'll join. What they've done is illegal.

Why don't they just reduce the discount a little bit and keep our lives secure.... In a world where theft and dishonesty is on the rise, is it really smart to make your customers who are already trying their best to save a few bucks, to give up their insurance and the safety net for  the money they are working so hard to get. Especially considering the data breaches. I will actually start looking for another carrier after being with Sprint, then T-Mobile for over a decade. I'm hoping that T-Mobile's staff will take out concerns into consideration and come up with a plan B

In addition to my previous comment:

Since we receive only one bill for our three lines, why is T-Mobile charging us an additional $15.00 ($5/line)? They are only processing one bill for our three lines and this amounts to a 12% increase which is even higher than the current inflation and credit card fees.

This is not OK.  Access to bank account and routing information is private.  Also, what stops them from taking any amount and then you have to dispute.  Fraud is a real problem these days.  Why not simply charge the amount of the credit-card fees?  1.7-2.2% which would be less than the $5 per line fee.  Simply making a change like this is fine for T-Mobile, but the customer was promised that the prices would stay the same (not OK to change the terms which changes the price).  In this day and age, privacy and security are paramount.  This is not OK.