what's up with T-mobile removing autopay discount for credit cards?

I am so disappointed with T-Mobile, and I fully understand that there is a cost to doing  business, but don't tell to switch the way I do my AutoPay or lose a $40 per month credit. I have been paying with my American Express for years. There are a number of reasons, and I am not giving T-Mobile direct access to take money from my Checking Account or even supply my Debit Card…nope, not happening T-Mobile. I will take my 9 devices and move on, or back to AT&T. I am curious to see how many others will say adios to T-Mobile??

This sounds like a threat to me??

T-Mobile: ACTION NEEDED by 08/15/2023. We're making changes to the payment methods that qualify for AutoPay discounts. To continue receiving your $40.00 AutoPay discount, you must update your payment method to a debit card or a bank account. To keep your discount, please visit t-mo.co/AutoPay23 to update your payment method by 08/15/2023.

This is spot on! T-Mobile you should really re think your screwed up policies!!!

@gramps28 why the constant defense of TM?  They don't "all" get hacked.  No wireless carrier has been hacked the way TM has.

If this was about credit card fees T-mobile would stop accepting credit cards all together. You can still use credit cards to pay your bill just not on auto pay. This is T-mobile realizing that a lot of users don't buy T-mobile's phone insurance because they use their credit card's phone protection perk. T-mobile sees this as a way for them to push more people to the T-mobile Protection 360 plan at $7/mo.

This is a case of profits over customer. A company can choose whether or not to implement a policy to squeeze more revenue by penalizing the customer. They don't have to but chose to. Shady and greedy l but not illegal. I'll be looking into taking my business elsewhere. 

2 data breaches in 2023 and 7 total since 2018. T-Moible thinks I'd even consider giving them my banking information? Not a chance. Time to switch carriers. 

I have the same issue. I don't know how T-Mobile has the audacity to expect customers to use their bank account or debit card instead of a credit card in order to keep their AutoPay discount! Their systems have been hacked TWICE in recent years! Are they going to give back customers all of the money in their account if their systems get hacked again and this time empties out the customer's bank accounts?

If their excuse is the fees that banks charge for credit cards, here's a news flash...It's a cost of doing business! Perhaps T-Mobile should negotiate a better rate with the banks for credit card transactions rather than discontinue the AutoPay Discount for their loyal customers!

Time to look for another carrier. My previous carrier has been bombarding me with promotions to come back.

DaveSoCal wrote:

I texted 611 last night and politely explained that I did not want to entrust sensitive bank account data to TMo and, if they could not figure out a way for me to keep my autopay discount (I have had 5 lines for 12 years) I am preparing to port my numbers to ATT.  I really thought they would send me directions on how to leave TMo.  But I was wrong.  They proposed an acceptable alternative to me. I'm not going to explain it here because it was a bit complicated.  I think TMo management may be hearing the outcry from customers.  Others may wish to contact 611 by text.  Don't call them.  You will need to start with a short clear statement of your concern to get past the bot agent and be queued to a real person.   It will take several minutes.  Hope this helps.  

I tried this and was told that I don't have any other options (my request for other options was denied by management).  I've been bombarded by requests from AT&T and Verizon.  Time to start looking in a different direction.

Tarm wrote:

DaveSoCal wrote:

I texted 611 last night and politely explained that I did not want to entrust sensitive bank account data to TMo and, if they could not figure out a way for me to keep my autopay discount (I have had 5 lines for 12 years) I am preparing to port my numbers to ATT.  I really thought they would send me directions on how to leave TMo.  But I was wrong.  They proposed an acceptable alternative to me. I'm not going to explain it here because it was a bit complicated.  I think TMo management may be hearing the outcry from customers.  Others may wish to contact 611 by text.  Don't call them.  You will need to start with a short clear statement of your concern to get past the bot agent and be queued to a real person.   It will take several minutes.  Hope this helps.  

I tried this and was told that I don't have any other options (my request for other options was denied by management).  I've been bombarded by requests from AT&T and Verizon.  Time to start looking in a different direction.

Good move Tarm, I’ve also switched.

I don't like this, because the credit card has phone insurance covering theft and accidental damage

I use my credit card because if I use it it covers damage or loss. When my phones get paid for I am changing to another provider. Lots of bait and switch already occurred