what's up with T-mobile removing autopay discount for credit cards?

After 13 years I am switching to Consumer Cellular. Its half the cost, same plan provsions as T-Mobilr and uses Tom and ATT cell.towers. They allow CC for auto pay discouny. TMO has forgotten who brought them to tje game.

This was the straw that breaks the camel's back. I've been patient with the service issues, data breaches, long wait times etc experienced over the past years. The quality of service has deteriorated drastically over the past few years of my extended tenure with T-Mobile. However, I draw the line at being dictated to on how to make my payments. There's a cost to doing business if there's a fee related to acceptance of credit cards. I do not want anyone especially a company with known data breaches to have access to my funds. 

Their decision was to inconvenience customers. Well, my decision is to leave and take my 5 lines with me.

dash wrote:

I just got the same message today, I only have 2 phones.  Sorry for your burden.  

I'm torn.  I pay my bill with the 3rd credit card, the orange one, I don't remember what it's called, I don't carry it with me.  Only use it for the cash back.  NOBODY has my bank account info except the mortgage people.  I don't like to use a debit card since it's coming right out of my account and if that number becomes breached (thanks t-mo), then that's a drain on my account.  Is all that worth $10?  Not really sure.

I feel the same way. I use credit card as well because I am protected. I never, ever use a debit card for anything other than cash withdrawals at my bank. This one ticks me off because they are paying less than 1.5% charge. a little more than $1. So now they can send me a paper bill and I will still use my credit card.online to pay. The risk to me is not worth $10 as my debit card is tied to both my checking and savings accounts. I don't trust T-mobile to adequately protect my billing information as they have had multiple breeches.

Merchant Fees are tax deductible because they are a cost of doing business. Individuals aren't able to take that tax deduction, but businesses are.

So, this is a sign that T-Mobile shifted gears from the quality of service and product they used to be, into a blowing their load to get more customers their infrastructure couldn’t support yet, they are now losing customers and revenue, and now passing down their failure of oversight down to us, much like trickle down economics in general. 

Not only will they continue to take the tax deduction off the back end for those who continue to use their credit card on autopay, they then profit and pocket the fee they incur on those customers and either cover the failure in one way, or reinvest the money for themselves to capitalize even further on your money.

You know that once Tmobile processes your check your bank account number will most likely  be stored on Tmobile's servers.

I'd rather stay paying with a credit card.

mpc88888 wrote:

Give me a break!! T-Mobile is worried about the 3% credit card charge?  Really?  T-Mobile is a mega company & the 3% cc fees they're charged is tax deductible!!!!!  How dare them!!
They're making plenty of money & are reneging on promises they've made to their customers, " You're fee will never go up"! They're becoming hugely greedy & what will be next? 

Class Action Lawsuit is warranted. If Tmobile loses me, I will NEVER EVER RETURN. I am filing every complaint that I can. And I am contacting class action lawyers and I am doing my due diligence to find another phone company.  

A question for T-Mobile: Does T-Mobile consider the Bluebird Debit card an eligible payment method for the Autopay discount?

gramps28 wrote:

XORAX wrote:

Credit card fees are only 3%.  This loss of discount is a major money grab.  Considering how frequently TMobile gets hacked it would be crazy to link a bank or debit card to the account.  Remember, there are no safeguards automatically in place for fraud using a debit card like there is for a credit card.  I really don't want someone to drain my banking accounts.

Verizon will only let you use their credit card. ATT will accept any credit card.  

Verizon and AT&T got hacked recently also. Credit card fees vary depending on the company used to process them.

You seem very informed and in favor of T-mobile like you are their bot.

Please tell me any credit card fee more then 4% or $3.

I just received a text notice of the discount terms and highly discouraged by such action and would have liked to know about the change sooner. My credit company lets me know if there are changes in reoccurring billing, this does not happen with banks. My friends and family were fed up with billing issues like extra charges and changing bills and so forth ... most of them ended up changing providers.