Forum Discussion
when will detailed usage be updated, 12+ days now
My detailed usage for talk and text shows the correct total but when I click the details I get the previous billing cycle details ending 01/30/23. Anyone know what's going on?
The wait is finally over. Usage details are now back to normal 😎 You might want to log out of your account and clear browser history. I tested it out with my account and everything is good to go.
I finally got a somewhat real answer from T-mobile
"Thanks for sharing this information. I really appreciate your patience with this issue. I want to be transparent with you that we already receive a multiple concern with regards on the checking the data usage on web and app and this issue is known issue but we assure you that our technical team are working on it to fixed this issue.
BUT THEN, I asked for detailed usage for the lasts few days.
"We really want your patience with this issue. Since the current cycle is still ongoing we can't provide yet it for you. We can only provide it once your billing cycle ends and online bill is already available."
"We can check the usage everyday using your app and web. But since we are currently having enhancement on app and web for usages we are asking your patience while our technical team are fixing this known issue."
